We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hannari-ya@shore.ocn.ne.jp and send your item to:
Hannari-Ya GK
3-13-8 Shigasato
Otsu Shiga 520-0006
JAPAN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning items, they must be sent by a trackable shipping service or purchasing shipping insurance.
Contact us at hannari-ya@shore.ocn.ne.jp for questions related to refunds and returns.