We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hannari-ya@shore.ocn.ne.jp and send your item to:
Hannari-Ya GK
3-13-8 Shigasato
Otsu Shiga 520-0006
JAPAN
Items must be returned within 10 days of delivery (based on the tracking). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in mist cases. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning items, they must be sent by a trackable shipping service or purchasing shipping insurance.
Contact us at hannari-ya@shore.ocn.ne.jp for questions related to refunds and returns.